Refund Policy
Last updated: 24 October 2026
This Policy explains when we refund a Landee Lite or Plus subscription, how to ask for a refund, and what to expect. It forms part of our Terms of Use and applies to every payment made on the Landee platform.
First, the important part: you don't pay to try
Landee is free to use, and that is not a trial with a countdown. Building pages, forms with lead delivery, analytics, funnels, A/B tests and the assistant all work without paying — only the amounts are capped. A Lite or Plus subscription raises those caps; Plus also adds a custom domain.
So by the time you pay, you have already seen the service work. This Policy is about the cases where something went wrong anyway.
Refunds within 14 days
Within 14 days of your first payment we refund the full amount on request — no reason needed.
You do not have to explain yourself and you do not have to prove anything. Writing to us is enough.
This covers the first subscription payment, and it is the same for Lite and Plus. If the subscription renewed automatically and you noticed a charge you were not expecting, write to us anyway: where someone forgot about a renewal and did not use the service in the new period, we decide in their favour.
Cancelling a subscription
You can cancel at any time, and you do not need to ask us to do it.
After cancelling, access continues until the end of the period you already paid for — you paid for a month or a year, not for the right to change your mind on day one. After that the account moves to the free plan: your pages and forms stay with you, and the free plan's limits apply. One of those limits is about data: the free plan keeps 3 months of analytics, so older analytics is deleted for good (see «Analytics history» in the Terms of Use).
Cancelling stops future charges. On its own it does not refund the current period — that is what the 14-day rule above is for.
What happens to your data after a refund
A refund moves the account to the free plan straight away. The same happens if the payment is disputed with your bank (a chargeback). Your landee pages and form responses remain — we delete nothing because of the refund itself. From then on the free plan's rules apply, including its 3 months of analytics history: older analytics is deleted for good.
If at the time of the refund you were using things the free plan does not include (such as access for several people, or pages without the «Create landee» badge), those stop working. A custom domain keeps working for 14 days after we email you, as described in the Terms of Use, and then redirects to your page on landee.app.
When we may decline
We reserve the right to decline a refund if:
- the request arrives more than 14 days after payment and the service was used during the paid period;
- subscriptions have been bought and refunded repeatedly by the same account, or by the same person across several accounts;
- the account was suspended for breaching our Terms of Use — in particular for spam, fraud, or prohibited content.
In each of these cases we will explain the reason in plain words rather than send a form letter.
How to request a refund
Email [email protected] from the address the account is registered to. Say that you would like a refund — that is enough.
We reply within 3 business days. If the refund is approved, the money goes back the same way you paid. How long it takes to arrive depends on your bank — usually 5 to 10 business days.
Who processes payments
Payments and refunds are handled by Creem (Armitage Labs OÜ, Estonia), our payment partner and Merchant of Record. Your statement will show Creem's name rather than Landee, and that is expected.
This means part of the process happens on Creem's side and is also covered by Creem's Buyer Terms. This Policy sets out our own rules in addition to those, not instead of them.
Consumer rights
This Policy does not limit any rights your local law gives you. Where local law gives you more than is written here, the law applies.
Contact
Questions about refunds: [email protected].